Easylift Garage Doors Townsville

I just got two roller doors and the service was excellent. The two young men who installed them were proficient, polite and had fantastic taste in music. Thoroughly recommend the Company and the installers.

Thoroughly recommend this company. Work done with friendly and helpful staff member David. Thanks 👍

I received a missed call from Michelle at Easy Lift Garage Doors this morning. When I called her back less than 10 minutes later, she booked me in for a service on Friday between 8am-12pm. At approximately 11:30 this morning, my dog alerted me to the disturbance of a man walking through our backyard. A minute later, I heard a knock on the door and opened it to Dave from Easy Lift Garage Doors. I was flustered and surprised, so I opened the garage door for him to look at. After thinking about the inappropriateness of this behaviour, the technician was asked to leave the property. I find this behaviour extremely concerning as I have no understanding of why he let himself into our yard, and I think the lack of organisation between administration and the technicians is woeful. I would not recommend this business to anyone.

Have been waiting approximately 6 months for the completion of the installation of my roller door. The door was not sitting on the ground and was slightly raised on one end. It didn't look level or right. I was told by the technician it was just the rubber seal on the roller door that was the problem. Easylift where told that final invoice would not be paid until the door was installed correctly and completed. I came home yesterday and the door wouldn't open. Photos show why. Still waiting for easylift Townsville to come and fix it properly. From the original request. Also, they have no emergency contact info so i'm now stuck with a roller door that wont open and no way of knowing when they will fix it. Thank goodness the vehicles were out of the garage otherwise the vehicles would have been trapped until the door was fixed. Feel free to contact me if you have any questions.

No updates on order and took us to contact them to get anything. Copped attitude from the receptionist and even laughed at me while trying to to get put through to the manager. Manager was no better and I had to chase him up as he didn't ringr back like he said. Tech turned up over 30mins late to appointment then proceeded to smoke while on site. Tech left dirty marks all over my wall near door and didn't clean up all the concrete dust he made from drilling into the wall. New springs weren't lubricated properly causing them to make a terrible noise. Told my wife we needed a new motor, coincidence it only had issues after tech had done a temp repair while we waited for parts, for me to find out he didn't have limits setup correctly. Story coming from manager and tech were completely different about time line of events so someone isn't telling the truth. Tech returned unannounced and we then had to wait around for him to lubricate springs properly and clean marks off wall. Would not be recommending to anyone after this experience.

Good interaction with technicians but let down by admin staff. Delays with technical reports and copped attitude and excuses when chasing up on this. When it was eventually followed up, the report lacked the detail I had requested for an insurance claim. Ended up going with another business who was cheaper (by half!), more pleasant to deal with and did an outstanding quality job. 28/7: did not hear back from "GM" despite him advising as such per below (received an automated email from Google to say there was a reply). Not offered any explanation or consultation at all re the report. The issue here was not the insurance claim, rather the advice on whether or not it was a claimable fault so I could get my door repaired one way or the other. Unfortunately for me, this advice took over three weeks and in that time I needed to open a very heavy garage door manually and find a way to secure it so as not to have my house broken into. If they had been clear to begin with I could have had the door fixed immediately. Instead, I was given the runaround by rude admin staff. Overall, terrible customer service coupled with passive aggressive response to review. Thoroughly do not recommend!

First time with Easylift, they installed 2 new roller door motors on my shed and the boys did a great job, not only do my roller doors function a lot smoother but the range on the remotes and motors are exceptional, thanks to Wayde, David and Martin and the rest of the team for a great service.