Evenglide - Doors by Design

I ould like to commend the EvenGlide team and Paul for their outstanding coordination and professionalism throughout the entire project lifecycle. From the initial quotation through to site measurement, follow-up communication, and final installation, each stage was handled with efficiency, clarity, and attention to detail. Your team demonstrated strong alignment across all touchpoints, particularly in translating functional requirements into practical and well-executed solutions. The guidance provided during the garage door design and colour selection process was especially valuable, ensuring that both aesthetic preferences and performance needs were carefully balanced. The seamless progression from consultation and product selection to scheduling customer appointments and completing the installation reflects a high level of operational excellence. We also appreciate the proactive communication and responsiveness throughout, which significantly enhanced the overall customer experience. This level of coordination and service delivery is a testament to your team’s commitment to quality and customer satisfaction, and we look forward to continued collaboration.

I got them to install two garage doors. The back door kept opening spontaneously from the day one. I contacted Evenglide and asked them to rectify the issue. They sent two techs on two occasions and the issue never resolved. We were renovating the house and we were busy with work so we waited till the renovations to finish. When I contacted them for a revisit and rectify the issue, they wanted to charge me for it. I haven’t even used these two doors for two years and they were kept shut, despite the back door was spontaneously opening and I had to keep closing it from time to time. Now they want to charge me money to rectify the issue that was there from the get go, as it is out of warranty by three months. I wouldn’t trust this company, the people who answered the phone, Sandra was brash and talking over me, she also hung up on me as I was talking to her. She was speaking with authority on a power trip. I’m really disappointed that I didn’t push back when the issue occurred first when they installed it. They have notes saying two techs visited immediately after installation and they want charge money now to rectify an issue that was there from the beginning. Poor attitude and customer care. Note. They installed the doors so low that i cant use my garage space. Now im having to replace these tracts to have some space in the garage. They didn’t suggest anyway of saving the space of a smaller garage, what they did was to do a job that gives them maximum margin and forget about customer care.

Completely satisfied with the service and quality of our new garage door. From the initial meeting and quote through to installation, we could not be happier. Paul Tully was amazing to deal with — he really knows his stuff. Thank you! The cost was fair too.

I just wanted to take a moment to give Evenglide – Doors by Design a huge thank you to Paul and his team! From start to finish, the service was absolutely fantastic. They installed my new garage door perfectly, and every step of the process was handled with professionalism and care. I really appreciated how much time and effort they took to contact me, whether by calls or messages, and the clear explanations made sure I fully understood everything. Their patience, attention to detail, and friendly approach made the whole experience smooth, stress-free, and even enjoyable! It’s been an absolute pleasure working with them, and I would not hesitate to recommend their services to anyone looking for quality workmanship and excellent customer care. I’ll definitely be calling them again if I ever need another door! Thanks again for everything — truly a five-star experience. Shirlette 😃🚪

Having Evenglide install my garage door was by far the smoothest and most satisfying part of my renovation project. Because my old house falls under a Heritage Overlay, there were restrictions on the exterior design, and the existing walls were already leaning and deformed, which made it quite challenging to find a right garage door that met my requirements. Paul was extremely professional, dedicated, and meticulous. After thoroughly inspecting the site and carefully understanding my needs, he proposed the most suitable solution. Also, throughout the entire process, he maintained excellent communication with me, promptly responded to all my questions with detailed explanations, and did his best to accommodate all of my requests. A professional installation team was then scheduled and arrived on time to carry out the installation. I’m very satisfied with the final result. I'm really happy that I have made the right choice working with Evenglide, Paul, and his professional team to install my garage door. Once again, thank you!

We re-engaged Evenglide to replace a garage door system they installed over 25 years ago that needed upgrading. Paul provided a new design that maximised on space as our garage is relatively not wide. He spent a couple of hours measuring and rechecking. It included a return visit with the fabrication manager Lucky to make certain his proposed design would work. The new installation works really well and we are very happy with it. Thank you Paul and Lucky for your excellent work. Evenglides' customer service from start to finish has been dependable, professional and otherwise great. They deserve this 5 star rating.

I have had a door installed by Evenglide, previously. I wanted them to replace an existing roller door and drive system with all new equipment. I initially spoke with Paul at the Blackburn office in Melbourne. He was very good to deal with and came out to measure and quote promptly. The price was competitive, so I was happy to pay a deposit immediately. The door was ready for installation around 4 weeks later. I received good communication regarding the scheduling for the job. A crew of 3 was available that day, so the door was installed in less than an hour. Professional work and they cleaned up properly before leaving.