Steel-Line Garage Doors Brisbane

To the girls in sales and installs, (Ingrid Amanda and Fiona) are the dream team. These ladies have help out with organizing many of our jobs. Without these ladies Steel-Line would not be the same. Thank you Girls. (The Dream team)

Strongly recommend reading through the other 1-star reviews and considering an alternative provider. I requested a quote 10 days ago and am still waiting for a response despite multiple follow-up phone calls and emails. During this time, I have been locked out of my garage and unable to access it.

What a nightmare. Our shed builder (read other reviews) who took nearly 2 years to build my shed used Steel-Line roller doors. They demanded final payment before installing the doors and did a hack job leaving them uneven, flimsy and very poorly finished. They should have been stronger, fit for purpose doors adequate to take the wind rating, I'm afraid these will blow in at the sight of a stiff breeze. Since the shed builder will not honour or repair their poor workmanship I reached out to Steel-Line for help and to find more information about the doors I had paid for. After weeks of not answering the phone, replying to messages and emails I reached out to the national sales line. Brisbane eventually returned my call after they were pressured to respond to me from the national sales person. I did what I was asked and sent plenty of photos and details, to their credit they eventually sent a technician out free of charge to inspect the doors and take photos. He would not tell me anything and I mean anything on the day, but said I could expect a call that afternoon from his boss or manager (can't recall exactly). That was over 3 months ago and now it is back to not answering the phone or responding to emails. What a joke, it is a wonder how businesses like this operate. My advice is if you see a negative review heed the warning and run. At this rate it might be another 2 years before I get correctly installed doors that I paid for.

Excellent service from Steel-Line Garage Doors. Our garage door was recently installed and I can confidently say the material quality and motor are both up to the mark. The door feels very sturdy, strong, and well built. During the selection process, we visited their showroom and requested samples. Their team was very supportive, explained the different door types and colour options in detail, and helped us through the entire selection process. That made choosing our garage door very easy and stress-free. Recently, we had an issue and their team fixed it on priority without delay. They were professional, responsive, and very easy to deal with throughout the process. I also requested the guide/documentation and they sent it to me immediately. What impressed me most is not only the quality of their product, but also their after-care service. Highly recommend Steel-Line for both product quality and customer service.

Steel-Line has been a recurring nightmare for us to deal with. When we have actually been able to get through on the phone, we also have found reception to give vague, confusing or contradictory responses, followed by rudeness when clarifying questions have been asked, culminating in the lady hanging up. Needless to say she didn't email us promised information we needed to rectify our problem. If you need anyone to come and repair your garage door, expect to wait weeks for service. Guys do a good job when they eventually do come, but it's not cheap, and not worth the challenges of dealing with this dysfunctional company. From previous similar complaints going back years, it seems that the same unhelpful admin/reception personnel are still employed, and nothing has changed.

If i could rate this business -100/5 I would. Customer service is non existant. Purchased a Powermesh that was faulty back in Dec 2025, didn't realise it was faulty until after i paid the $194 call out fee in Jan 2026. When their service guy came out he pretty much said this was a dud product that is known for its issues, he said he would have to get another module and the office would call back. That didnt happened and had to follow up a week and a half later only for them to have no idea and finally rebooked to be texted the morning of that he was sick and couldnt be rebooked for another week and a half, we are now at the end of Feb 2026. The technican changed over the module and it worked until he left. I tried resetting it to avoid calling and booking another day for a tech to come out, nothing worked. March 2026 the Darra site which we purchased the product from agreed to a refund the Powermesh product and also the service call out. Well low and behold it is May 2026 tomorrow and i have been chasing the company at Darra for 6 weeks now about a refund for the service call out fee the excuse is that head office runs the payment run on a Friday and just to call next week if you haven't recieved it. This is one of the worst companies i have dealt with in terms of customer service and satisfaction. They hold no accountability and i've even had staff avoid talking to me and makes the receptionist pass on messages which is awful to put her in that position. I will be lodging a complaint to the head office and will escalate further if needed.

I contacted Steel-Line in NOV-2025 after my garage door motor stopped working. A $194 prepaid call-out fee was required. The very brief visit confirmed the motor needed replacing. Over the following weeks, I experienced repeated delays and inconsistent information, including the required motor model not being recorded, the wrong motor being ordered, and conflicting advice about who was responsible for sourcing a protective cover for the externally mounted motor. After several months of follow-ups and missed steps, an administration staff member acknowledged she did not know the current status and understood my decision to cancel due to a lack of confidence the work would be completed reliably. I accepted the $194 call-out fee loss, but felt it was preferable to move on and engage a different provider. I chose Elite Garage Door Repairs, who completed the replacement on time, communicated clearly throughout, and carried out the work professionally without issue.