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Steel-Line Garage Doors Newcastle

Steel-Line Garage Doors Newcastle

4.4(51 reviews)See reviews ↓·Newcastle

About the company

Steel-Line Garage Doors Newcastle has served the region since 1995 as a branch of Steel-Line Garage Doors, Australia's largest garage door manufacturer. Steel-Line has serviced the Australian market for over 45 years and operates an owned national distribution network of 22 branches. The company sells, installs and services residential garage doors through its branches, and products are sold direct to consumers, builders and resellers under the Steel-Line and Dynamic Door Services brands.

For East Coast markets, products are manufactured in a centralised facility in Brisbane, with certain custom doors manufactured in Melbourne; the West Coast market is serviced by Steel-Line's own factory in Perth. Steel-Line Newcastle specialises in sectional garage doors, tilt doors, roller doors, industrial doors and garage door openers, and offers a complete range of services from supply and installation to repairs and maintenance.

It services Newcastle, Newcastle East, Hamilton, Mayfield, Newcastle West, the Central Coast, Lake Macquarie, Port Stephens and Hunter Valley regions, providing garage doors and solutions to both residential and commercial markets. Steel-Line has won multiple awards for its designs, and its doors are chosen by more than 70,000 Australian families per year. The company has achieved an NPS of 65+ against an industry average of 9+, and is part of the BX Bunka Australia family. Residential installation crews operate out of 22 branches, and a wide range of garage door openers and accessories can be purchased through its online store.

What customers say

Based on genuine customer reviews

Steel-Line Garage Doors Newcastle carries out panel lift and roller door installation as well as repair work such as replacing a broken torsion spring, and a handful of customers describe the finished doors as exceeding what they expected, with large minimal panels on one model and a solid roller door matched to a Merlin motor on another. Installation crews are repeatedly praised for working quickly and leaving no mess behind.

The professionalism of the team stands out, from the first quote through to the installers, and named staff including Kylie, Troy, Keith and Amanda are singled out for their knowledge, patience and willingness to answer questions. Customers describe being kept informed at every stage, having installation dates adjusted to suit their own schedules, and receiving practical advice on what would and would not work for their property.

Reviewers also mention fair and reasonable pricing, straightforward quoting, prompt completion without issues, and office staff who are friendly and helpful. Tidiness after the job and the pleasant manner of the crews are noted as well. A recurring theme is after-sales support, with warranty matters chased up and resolved quickly when customers followed through, and the lasting impression is of an operation that follows through on what it promises.

Steel-Line Garage Doors Newcastle — Customer photo
Steel-Line Garage Doors Newcastle — Customer photo

Reviews

Reviews are taken from publicly available sources.

JJ
Janis Jenkins17 March 2026

WARNING to check you get the ‘durable PVC weather seals and heavy-duty bottom rails made from aluminium’ as per their website. Both of ours and our neighbours’ duplex garage doors weren’t fitted with the ‘standard’ BOTTOM weather seals and we’ve experienced constant water pooling into the garages. In all our properties we’ve never NOT had bottom w/seals on the garage doors! Never thought to check the doors when doing our due diligence as we’ve never not had seals on our newly built properties before, so be sure you check them. Also check you get information brochure on the maintenance and warranty of the doors as we didn’t have anything in our folder which contained everything else installed in our property. It took us a few years to realise the problem after having some other garage door companies checking it out and to be told they’ve never seen a new build without bottom weather seals before! Thank you for your response from ‘the owner’ and yes it was rectified after us paying to have what should’ve been correctly fitted originally. The chap that came was very polite and did the job for us.

CP
Charlotte Parnaby12 October 2025

Great service, provided a very reasonable quote and then completed the job promptly with no issues. Would definitely recommend and use them again in the future

KF
Kalia Field16 September 2025

Team was great to deal with and customer service was excellent. Garage door had an installation problem, but team attended same day I called and fixed it immediately. Garage door looks great and haven’t had any further problems.

JL
Jacobi Lea Christiansen11 September 2025

Recently dealt with Kylie, very professional, polite and easy to deal with, chased the builder for months to get the warranty info on this property we manage and got nothing from them, spoke with Kylie and she had my tenants warranty issue booked in and sorted in a flash! Highly recommend!! Thanks again Kylie!

JO
John O'Hare7 November 2024

Spoke with sales rep at showroom and answered our question on why we should do this and don't do that which made sense as didn't know otherwise. Arranged for quote rep turned up on time did their job and advised would be approx 5 to 6 weeks for install. Company rang up 2 weeks later to arrange installation date. Two panel lift doors installed and removed all rubbish.

DD
David Drew18 September 2024

Great customer service, very nice garage doors they installed 2 Roller doors in white & 1 white Panel lift door with remote,great price,very happy with the doors & quality of customer service we were always kept informed.

KM
knowell mapanga23 July 2024

The car went through the double Garage as you can see in the Photos...and there was urgent need for a replacement double Garage. No Supplier wanted to ONLY Replace and supply the Panels as we required. They All wanted to replace the whole shebang( double Garage, Wireless Remotes, and the functioning Motor as well). I got 2 quotes from differentsuppliers: one was north of $4K and the other North of $3K. Ended up doing some research and contacted Steel-Line Garage Doors who Actually Listened and were More than happy to Suppy and install just the double Garage we needed using what was still working on our previous double Garage..and also took the old double garage door.$3K on the dot. Definitely Excellent prices and services...

Garage door repairs in Newcastle compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Newcastle are compared.

RankProviderRatingReviewsOpen Sat.
1Coast to Valley Garage Doors★ 5,0148No
2Greenys Garage Doors★ 5,0135No
3Garage Door Assist★ 5,059Yes
4Pillidge Garage Doors★ 5,054No
5Garage door pros Newcastle★ 5,024Yes
11Steel-Line Garage Doors Newcastle (this page)★ 4,451No
Contact
+61240643800www.steel-line.com.au/garage-doors-newcastle5 Pambalong Dr, Mayfield West NSW 2304
Working hours
Monday08:00–16:00
Tuesday08:00–16:00
Wednesday08:00–16:00
Thursday08:00–16:00
Friday08:00–16:00
SaturdayClosed
SundayClosed